Measurement & Accountability Translates into Unparalleled Customer Service

Malaga, NJ --(February 22, 2010)—RLS Logistics reported a year-end Perfect Order Index  (POI) of 99.63% exceeding the continuous improvement goal the Company set for themselves at the beginning of the 2009 business year.  “ We take customer service very seriously, says Kevin McVey, Vice President of Sales and Marketing,  ‘Customer Service’ is more than just words or a feel good concept, it’s an actionable and measurable commitment to our customers. The POI tracks the accuracy and efficiency of the company’s picking, packing, loading, shipping, delivery and billing processes on a weekly basis.  This management tool allows everyone at RLS to focus on our customers and our service and be proactive in our thinking.” he continued.

Currently the RLS POI program tracks the following processes:

u Distribution/Transportation – OS&D accuracy and on-time delivery

u Warehousing –shipping and inventory accuracy as well as length of service at the docks

u Packaging –on-time shipping and OS&D accuracy for shipments handled by the packaging division 

“We’ve set the bar pretty high, and actually increased some of our goals for 2010” says McVey, “everybody in our organization plays a key role in the POI program.   Customers can expect even better service in 2010 as we continue to monitor every aspect of our business with an eye towards improved value and service for our customers.”

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About RLS Logistics – www.rlslogistics.com

RLS Logistics is one of the Northeast region's leading temperature-controlled logistics providers offering nationwide transportation, warehousing, packaging and distribution services The tradition of quality service at a fair price has helped make RLS Logistics the premier third-party logistics company it is today.